L9 Labs Inc. doing business as "Skyway" ("Company," "we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy is part of our Terms of Use.
In this Privacy Policy, we describe the types of information we may collect from you or that you may provide when you use our website (the "Platform") and the services we offer through our website (collectively, the "Services"), plus our practices for collecting, using, protecting, and disclosing that information. This Privacy Policy does not apply to information collected by any third party, including through any application or content that may link to or be accessible from or on the Platform.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it before you start to use the Platform and the Services. By using the Platform and the Services, by creating an account to access the Platform or the Services, or by clicking to accept or agree to this Privacy Policy when this option is made available to you, you accept and agree to be bound and abide by this Privacy Policy. If you are using the Services or the Platform on behalf of a business or commercial enterprise, that business also accepts this Privacy Policy. If you do not agree with our policies and practices outlined in this Privacy Policy, you may not access or use the Platform or the Services.
Privacy for the information that you make available to the Company or to the Platform or that you provide to the Company or to the Platform (the "Customer Data") is at the core of our business model, and when you use our Platform we agree:
More information on how we protect the privacy of your data is throughout this Privacy Policy.
The information we collect is used by the Company to identify users and provide them with Services, support, sales and marketing, billing (as applicable), and to meet contractual obligations. While the Platform requires minimal personal information for its use, we do collect some types of information from and about users of the Platform, including:
We collect this information in two ways, including:
In some countries, including countries in the European Economic Area (the "EEA"), the information referenced above in this Privacy Policy may be considered personal information under applicable data protection laws. If you do not want us to collect this information, do not use the Platform or the Services.
A Note about User Contributions:
You may provide information (including Customer Data) to be published or displayed (hereinafter, "posted") on public areas of the Platform, or transmitted to us, other users of the Platform, or third parties (collectively, "User Contributions"). Your User Contributions are only posted within your or your organization’s associated Platform account, so they can only be viewed by users who have been given access by your organization, but they are still posted and transmitted to others at your own risk. We cannot control the actions of other users of the Platform with whom you may choose to share your User Contributions.
Additionally, access to your or your organization’s Platform account is administered by your organization in its sole discretion and we do not separately verify the veracity or credibility of any Platform users. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
We reserve the right, at the Company’s sole discretion, to remove, either temporarily or permanently, any User Contribution for any reason whatsoever. However, our right to remove any User Contribution does not obligate the Company to police, review, or verify User Contributions in any way. You understand and acknowledge that you are responsible for any User Contributions posted, and you, not the Company, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness. The Company is not liable for any User Contributions.
We use the information that we collect about you or your organization or that you provide to us, including any personal information:
All the data we collect on the Platform is necessary for the Company to deliver the Platform and the Services to you and other users. The amount of data we collect has been minimized wherever possible to respect your privacy.
You can withdraw your consent at any time by discontinuing use of the Platform or contacting us at support@skyway.cloud to delete your account and information.
We may disclose aggregated information about our users or based on the information provided to us through a user’s use of the Platform and Services, and information that does not identify any individual, without restriction.
Additionally, we may disclose information that we collect or you provide:
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
You can review and change your personal information by logging into the Platform and visiting your account profile page. You may also send us an email at support@skyway.cloud to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you delete your User Contributions from the Platform, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Platform users.
The Platform uses third-party analysis and tracking services to track the performance of our Platform and Services, understand how you use the Platform and our Services, and offer you an improved and safer experience. By using these third party services, the Company is necessarily sharing your information with these third-party analysis and tracking service companies to receive their services.
Information on your usage of our Services may be collected and processed by the Company or a third party engaged by the Company using a unique identification number assigned to you. Such usage information will be deleted as soon as practicable after this information is no longer required for the purpose collected.
By using the Platform and the Services you consent to the Company’s usage of cookies and the below third-party services on the Platform, and agree that the Company may collect your usage data under a unique identifier, for the purposes of tracking, analyzing, and improving our Services.
You may withdraw your consent at any time, by either disabling cookies on your device or following the instructions on how to withdraw your consent individually for each third-party provider the Company uses for its third party tracking and analysis services, as described below.
We use cookies for the Platform, which are small text files that are intended to make the Platform better for you to use. In general, cookies are used to retain preferences, store information for features like shopping carts, and provide tracking data to third-party applications like Google Analytics. You can prevent cookies from being stored on your computer by changing your browser settings; however, if you choose to do this, your experience when using the Platform and the Services may be altered. We suggest consulting the help section of your browser or doing your own research on how to disable cookies in your web browser.
If you turn on the "Do Not Track" ("DNT") setting in your browser, this setting will not be considered by the Platform. Even if this is enabled, we continue to track users for the reasons described in this Privacy Policy. The DNT standard isn’t widely supported, and even popular and trusted platforms such as Google Analytics does not respect it.
Please note that linked third-party websites may also use cookies. We cannot control the use of cookies by these third-party websites. For example, when you click on a link from the Platform to a third-party website, that website may have the ability to recognize that you have come from the Platform by using cookies. If you have any questions about how third-party websites use cookies, you should contact such third parties directly.
We may also employ software technology known as "web beacons" or "clear GIFs," which helps us keep track of what content on the Platform is effective. Web beacons are small graphics with a unique identifier that are used to track the online movements of Internet users. Web beacons are embedded in the web pages you review, so they are not stored on your hard drive. The web beacons we may use will not track or collect any personally identifiable information about you and they are in no way linked to your personally identifiable information.
We use Google Analytics on the landing page of our website, which is a web analysis service operated by Google Inc. ("Google"). Google Analytics uses cookies stored on your computer to allow for analysis of your visits to websites and interactions with them in order to personalize your experience and improve our services. Information produced via cookies will be transferred to and stored on a server in the USA operated by Google.
Google analyzes this information to offer reports for the Company about your usage of the Platform and the Services. Google may also transfer this information to third parties either when this is required by law or when third parties are contracted by Google to process this data. Google will not allow your IP address to be linked to any other personal data.
The Platform is not intended for children under 13 years of age and you are not allowed to use the Platform or provide information on it if you are under 13 years of age. If we learn we have received personal information from or about a child under 13 without verification of parental consent, we will delete that information immediately. If you believe we might have any information from or about a child under 13, please contact us immediately at support@skyway.cloud.
If you are based in the EEA you may only use the Platform if you are over the age at which you can provide consent to data processing under the laws of your country or if verifiable parental consent for your use of the Platform has been provided to us.
The Company is a worldwide service. By using the Platform, you authorize us to transfer and store your information outside your home country, including in the United States, for the purposes described in this Privacy Policy. The privacy protections and the rights of authorities to access your information in these countries may not be the same as in your home country. We take additional measures when information is transferred from the EEA. This includes having standard clauses approved by the European Commission in our contracts with parties that receive information outside the EEA. We also rely on European Commission adequacy decisions about certain countries, as applicable, for data transfers to countries outside the EEA.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access. For example, access by a user to his or her personal information is available through a password and unique customer ID selected by the user. This information is encrypted through the Platform with Secure Socket Layer technology (SSL) and is also encrypted when it is stored by us to prevent unauthorized parties from viewing such information. All Company employees are required to adhere to our security and confidentiality procedures and undergo training related to maintaining the security of user personal information.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform.
You have options in relation to the information and data that we have about you. To exercise any of the options discussed below, please contact us in writing at support@skyway.cloud. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
As an EEA user of the Platform and the Services, you may exercise your user rights to:
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. To illustrate, California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:
The exact scope of these rights may vary by state. For example, if you reside in California and have provided your personally identifiable information to us, you may request information once per calendar year about our disclosures of certain categories of your personally identifiable information to third parties for their direct marketing purposes.
Our legal basis for collecting and using the personal information described in this Privacy Policy will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, such as providing Services that you or the organization you are affiliated with requested from us; (ii) where the processing is in our legitimate interests and not overridden by your rights; or (iii) where we have your consent to do so. We have a legitimate interest in operating our Platform and communicating with you as necessary to provide the Platform and the Services, for example when responding to your queries, improving our Platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities.
In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
The Platform may contain links that lead to other websites, and the Company is not responsible for the privacy practices, content, and/or activities of these linked websites. Nonetheless, we seek to protect the integrity of the Platform and welcome any feedback about these external websites.
We will post any changes we make to our privacy policy on this page and you will be notified of any material changes on the Platform home page or in an email to the most recent email address that you provided to us, if any.
The Platform is property of L9 Labs Inc. doing business as Skyway. For general information about the Platform, this Privacy Policy, or anything else, you can contact us at support@skyway.cloud.
Last modified: December 6, 2024